The ‘new normal’; a phrase we say and hear a lot recently, thanks to the changes that Covid-19 has brought to a lot of us.
I happened to be on honeymoon when Covid-19 was pronounced as a global pandemic, enjoying the idyllic scenes of the Canadian Rockies from an RV, and slowly seeing the world close its borders over the news in an attempt to stop the spread. Sadly for us this meant that our honeymoon was cut short by a week and we arrived back home 4 days before the UK went into lockdown.
With lockdown, this meant turning all face to face assessments into virtual consultations. Although tricky for some, I had actually been involved in lots of telephone consultations in the past, when access to site was restricted for whatever reason, therefore I embraced the change quite easily. However, roll on 3, 4, 5, 6 months later… I was very much looking forward to seeing faces again and being back in the swing of it.
I happily returned to my version of the new normal earlier this month and it instantly felt like the last 6 months had never happened. It was lovely to be able to see the aspects of the workstation that I wanted and needed to see, without having to navigate through any video or audio issues. Strangely, it was also nice to get back in the car and drive to an appointment. I hadn’t realised I’d missed that me time until I had it back again.
So… what does my new normal look like. Well, I’m asking a few things of you the customer first of all:
if you, or anyone in your household or bubble, are displaying any symptoms (a new and continuous cough, high temperature, a loss or change to your sense of smell or taste, or shortness of breath), that you please let us know as soon as possible before an onsite visit so we can rearrange the visit accordingly.
Please ensure that there is sufficient space around the workstation for us to socially distance.
Please open windows or doors to increase ventilation.
If possible, please wear a face covering.
I am also doing the following;
Rearranging the appointment if I, or anyone in my household or bubble, displays any symptoms as above.
Wearing a face covering and face shield to help contain respiratory droplets.
Regularly sanitising my hands throughout the appointment.
Not touching any of your equipment or making any adjustments myself. Instead I will guide and educate you on how to make the adjustments.
Limiting time spent in close proximity i.e. only to obtain the necessary anthropometric measurements.
Otherwise, our services remain the same; and I promise I will be smiling behind the mask!
